FAQs

• Is your service HIPAA compliant?
• How much are secured my voice files or transcribed reports at your end?
• How do I send or record my dictations?
• Does your company provide digital handheld recorders?
• What you recommend for dictation recording?
• Do you provide stat services?
• Can I dictate over the weekend?
• How is my dictation processed?
• How do I receive my transcriptions?
• Do you have customized templates for letters, SOAP notes and Physicals?
• What is your TAT (turnaround time)?
• Are external drives allowed in your transcription lab?
• How much does it cost?
• Do you offer any trial?

Is your service HIPAA compliant?
Our service is fully HIPAA compliant.
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How much are secured my voice files or transcribed reports at your end?
No transcript is ever lost. All information is stored on secure servers. The Internet security is the same level as that used by leading medical, insurance, and financial institutions.
Our IT section is totally secured. We have strict in-group IT FFD (Freedom from Danger) policy to ensure client data confidentiality. Each person before becoming our employee is bound to sign CNDA (Confidentiality & Non-Disclosure Agreement) to ensure client data covertness. When one will sign this agreement then he/she will become MAS Medi’s employee, and this agreement will be affected two years after leaving the organization.
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How do I send or record my dictations?
There are two methods of dictation recording. Firstly, dictations can be recorded over the phone via our toll-free line that you can call 24 hours a day. Secondly, you can use your personal digital handheld recorder for dictation recording.
Digital Recorder:
Record your dictations in your digital recorder and simply transfer voice files to your computer. Now after transference you can simply email these to our email address. (Please fill our free trial form for the above email address).
Information to use our toll-free telephone dictation apparatus will be provided as soon as you request for. For this, you can contact us every time via email or just give us a call.
After triumphant completion of a one-week free trial you can also choose to send us your dictations through our secure FTP.
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Does your company provide digital handheld recorders?
No, MAS Medi does not provide. You can get a better quality digital voice recorder (Olympus DS-4000). Buy it from www.startstop.com.
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What you recommend for dictation recording?
MAS Medi recommends digital recorder (Olympus DS-4000) for its simplicity in operation for the physicians. The Olympus DS-4000 comes packed with many features to put itself above the competition. Olympus DS-4000 digital recorder has a helpful slide switch mechanism, so with their thumb on a single switch the physicians can “play”, “forward”, “pause” and “rewind”. The powerful DS-4000 includes a USB docking station for recharging of Ni-MH battery pack and downloading data to a PC. When connected to a computer, the DS-4000 can be utilized as a USB speaker and microphone (when using voice recognition software) and also the DS-4000 will automatically synchronize its clock with your PC using the DSS Player Pro Dictation software. An easy-to-read backlit LCD display also allows you to use the recorder even in low-light conditions. With more than 11 hours of DSS recording capacity available, up to 7 separate folders for organizing your voice files (199 files per folder), and noise canceling technology for clearer sound, the DS-4000 is a powerful addition to any digital recording library. Buy your digital recorder at www.startstop.com.
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Do you provide stat services?
Yes, we provide stat services at controlled rates. You may get back your stat work shortly after the time you give us the voice file for transcription.
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Can I dictate over the weekend?
Yes, we have transcriptionists working 7 days a week. The turnaround time also applies to weekend dictations. So thanks to us, there are no "Blank Mondays" for you with overflowing "pending tray". You are rendered free of the headache of "backlogs" and irritating superfluous work.
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How is my dictation processed?
After receiving voice files, our certified experienced transcriptionists transcribe them. MAS Medi consists of medical transcriptionists with quality assurance supervisors, doctors, with more than 5 years of medical transcription experience, who checks the transcription for accuracy and makes the transcription available for you.
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How do I receive my transcriptions?
You can receive your transcribed reports in any format you wish, even in multiple formats via a secured FTP site or encrypted email.
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Do you have customized templates for letters, SOAP notes and Physicals?
Yes. Simply provide us with samples and we will make templates for them. We even include your letterhead so your letters do not require separate letterhead paper
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What is your TAT (turnaround time)?
Normally for clinics and physicians who give us their transcription work regularly, we define our production process to deliver back the transcribed reports in 12 hours. In other words, when you upload your dictations on the evening of your day, you get back your transcribed reports on the following morning when you come back to the clinic. This is one of the key advantages of taking our transcription services from Pakistan. This is our general practice. But for clinics or physicians who offload their work in the end of a week in a bulk manner, the TAT will be decided and committed on a case to case basis.
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Are external drives allowed in your transcription lab?
No. PCs in the transcription lab setting do not have installed external drives. CD, floppy, USB port, etc are strictly prohibited in the office setting. Internet access in the transcription lab environment is very limited. Internet in the transcription lab can be used only for searching newest drugs, medical terms, etc. All other sites are skillfully restricted in the lab.
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How much does it cost?
Rates are based on line/character count method, i.e. 65 characters make a line. A character is defined as a letter, number, space, symbol and a function key. We do not charge by minutes/duration of dictation.
You save because you only pay for what is actually typed. For further information on rates please give us an email at sales@masmediworld.com.
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Do you offer any trials?
We offer a no-risk, no-obligation free trial to new clients. Just contact us.
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